by Katherine Hosmer

CallRail’s Updated Interface and Reporting Tools

You may have noticed a few changes within CallRail since you've last logged in. We're here to walk you through all our recent changes and features.

by Erica Hawkins

Introducing HIPAA Compliant Call Tracking for Health Care Providers

We take HIPAA compliance seriously. Medical practitioners and marketers may now monitor calls while protecting patient privacy.

by Katherine Hosmer

CallRail: Fighting Robo Dialers One Call at a Time

With CallRail’s recent partnership with Nomorobo, you can automatically identify and block calls from known robo dialers at no additional cost.

by Erica Hawkins

Quick Response Texting with Call Tracking Numbers

With a low open rate of emails and the growing adoption of mobile, text messaging is becoming an ideal way to communicate with customers. Get started now.

by Erica Hawkins

Whitelabeling CallRail: Brand Consistency for Your Call Tracking Clients

Keep your clients immersed in your brand while providing them with all the features they need to get the most out of their call tracking experience.

by Erica Hawkins

Record Outbound Calls with Your Tracking Numbers

With Outbound Call Recording, you get even deeper insight into outbound calls, allowing you to better monitor your lead follow up process.

by Erica Hawkins

Send Outbound Texts with Your Tracking Numbers

Now you can initiate text messages using any of your tracking phone numbers.

by Erica Hawkins

CallRail is Rolling Out A New Look & Feel

In the next few weeks you might notice that things look different around here-- that's because we're rolling out an updated user interface.

by Erica Hawkins

The Newest Tool in Call Conversion: CallRail Copilot!

Improve sale conversion rates and customer service with real-time context to inbound calls. Get the insight that goes beyond simple caller ID with CallRail.

by Erica Hawkins

Automate Call Distribution with Round Robin

Distribute calls evenly among your sales team, clients, or any group working under the same campaign, all through one of your call tracking phone numbers.

by Erica Hawkins

Why You’ll Love Our New Call Details Page

Our updated Call Details page gives you deeper insight into client behavior and a better understanding of what drives call conversions.

by Erica Hawkins

Introducing Outbound Call Tracking

We know from our clients that effectively and quickly following up on leads is extremely important to to them -- that's why we've made that process even easier by allowing our users to place outbound calls with their CallRail tracking phone numbers.

by Katherine Hosmer

Texting for Your CallRail Tracking Numbers

You will be able to communicate with anyone who sends a text message to a phone number that is configured in your account to receive text messages.

by Erica Hawkins

High Quality Voicemail Transcriptions

allRail now provides human transcriptions of your voicemails, allowing you to read messages straight from your email or CallRail account.

by Andy Powell

How to Keep Google Ads Keyword Data for Call Conversions

Nervous over Google Ads' latest announcement about keyword data? Don't worry. Here's everything you need to know for keeping your data for call conversions.

by Erica Hawkins

Easily Decide How You’re Notified with The Notification Center

Get notified when and how you like. Now all your notification settings are conveniently accessible in one central location: The Notification Center.

by Erica Hawkins

New Feature: Google Ads Manual Conversion Import

You've always been able to use our automatic integration via Google Analytics, now you have the option to import calls as conversions into Google Ads.

by Erica Hawkins

Automatically Tag Calls with Call Flow Builder

Now CallRail's Call Flow Builder has a tag step that lets you automatically categorize your calls based on the tag names you create.

by Erica Hawkins

Easily Create Interactive Phone Menus

Easily Set Up Menus with Call Flow Builder Call Flow Builder's menu step makes it easy to direct calls where you need them to go by prompting the caller to select from a menu of options using the keypad on their phone.

by Erica Hawkins

Call Scheduling with Call Flow Builder

Now you can use CallRail's Call Flow Builder to create a schedule that determines how your calls should be routed, allowing you to send calls where you need them to go based on your schedule.

by Erica Hawkins

View Call Activity Conveniently with Company Summary Emails

CallRail now provides Company Summary Emails, a convenient summary of your company's call activity sent straight to your inbox.

by Andy Powell

Get to Know the All-New Call Flow Builder

With our new Call Flow Builder, you can now create unique, fully-customizable call flows for each of your tracking phone numbers.

by Erica Hawkins

CallRail Now Integrates with Google Universal Analytics

Get Complete Conversion Data with our Google Universal Analytics Call Tracking Integration.

by Erica Hawkins

We’ve Got You Covered with Our Newest Feature: Visitor Timelines

Get ready to travel into the past, future and optimize the present of your call tracking experience. See what calls are about without listening to voicemail

by Jessica Spain

Viewing First Time Callers in Google Analytics

Integrating call tracking and Google Analytics is a great way to track which pages a caller has visited on your website. Discover who's a new user.