Call quality scorecard template

Here's the truth — bad customer service has the power to make or break your business. That's what makes reviewing call recordings so important. It helps you measure quality assurance, that is, the desired level of quality in a product or service. Even more, it gives you insight into their call quality score and ways to improve it. 

So, how is a call quality score measured, and what information does it provide for businesses? Download this template to get a head start in improving your customer service. 

What you'll learn

  • Calculate the quality score for individual calls
  • View call quality score for all calls
  • Identify opportunities for improvement
  • Additional KPIs to track and what they mean