Security

Twilio employee and customer account compromise: What you need to know

On August 4, 2022, Twilio became aware of a security incident that did not impact CallRail customers. Here's what you need to know.

A2P 10DLC Changes: How to avoid text messaging penalty charges

Log4Shell Security Vulnerability: What you need to know

CallRail achieves security and privacy milestone with SOC 2 Type II report

The SOC 2 Type II report verifies that CallRail has achieved the Trust Services criteria for data security, availability, and confidentiality.

What is multi-factor authentication (MFA)?

One password is not enough. Multi-factor authentication provides an extra layer of security. Learn about MFA and the several approaches you can take to keep your accounts secure.

Call recording and transcription: Achieving PCI compliance

Learn how your business can implement proper call recording and transcription practices to protect customer data.

PCI compliance checklist: Protect your customers’ credit card data

Protecting customer data in today's digital world is extremely important. And there are few things you need to keep in mind to make sure your following best practices. Take a look at this checklist to get started.

A guide to HIPAA-compliant VoIP

Looking for HIPPA-compliant VoIP? We can help. Check out our guide to get started.

Google Ads health insurance certification: What you need to know

If you want to serve ads with Google, you'll have to get G2 certified. Here's everything you need to know about this certification and what to do next.

HIPAA and how to respect the patient when marketing in healthcare

Is your healthcare marketing plan HIPPA-compliant? Here are five ways to make sure it is.

Live Q&A: How to improve patient care with call tracking

Find out how HIPPA-compliant call tracking helps improve patient experiences.

Resource guide book for HIPAA and HITECH compliance

CallRail's healthcare plans help covered entities and the agencies serving them to maintain compliance with regulations set forth by HIPAA and HITECH.

Protect sensitive customer info with our PCI Redaction feature

With CallRail's new automated PCI redaction feature, you can rest easy knowing that your customers' sensitive information is always in good hands.

What is HIPAA?

HIPAA is a US law which establishes privacy standards around medical information. Here's how HIPAA can affect marketing, and how you can stay compliant.

Call tracking and GDPR: Here’s what marketers need to know

Fear not, marketers. You can continue to use call tracking and remain compliant with the EU's new GDPR regulations on personal data. Here's how...

News You Can Use: GDPR in full swing, IPO markets are bullish, big changes coming to Gmail

Welcome to the latest installment of News You Can Use, CallRail's roundup of important technology and marketing news.

What is GDPR and how will it affect my business?

GDPR, an acronym for General Data Protection Regulation, is new set of rules in the European Union governing how personal data can be stored and used. We explore how GDPR will affect your marketing or technology business.

HIPAA call tracking checklist: Best practices for maintaining compliance

If you're in healthcare marketing, it's critical that you consider HIPAA when choosing tech tools and platforms, especially if you're going to be tracking leads in any way. Here's a HIPAA compliance checklist for marketers using call tracking.

How CallRail’s HIPAA features take ndp agency’s healthcare marketing to the next level

Phone calls are a key metric in healthcare marketing, so professionals in this field need a call tracking solution that's fully HIPAA compliant.

Keep Your Call Data Secure with Two-Factor Authentication

We take your call data security seriously. With 2-step authentication, we added an extra layer of security to all CallRail accounts to keep you protected.

CallRail’s HIPAA-Compliance Ensures Medical Clients Have Room to Grow

With our HIPAA-Compliance, Brolik, a marketing firm, was able to add a whole new dimension to their capabilities offered to clients in the medical space.

Introducing HIPAA Compliant Call Tracking for Health Care Providers

We take HIPAA compliance seriously. Medical practitioners and marketers may now monitor calls while protecting patient privacy.