Why Call Tracking is the foundation of Stress Free Health Options’ customer experiences
Peter Colon started Stress Free Health Options (SFHO) to simplify the health insurance marketplace for Medicare recipients and connect them to affordable insurance options.
SFHO initially implemented Call Tracking for weekly ad optimization, but Peter began to wonder: how else could CallRail help him grow his business — without impacting his industry-leading customer service?
Download the case study to learn more about how Peter uses Call Tracking, Conversation Intelligence, and Lead Center together to level up his business — and how you can, too.
What you'll learn
How to unite talk, text, and chat in a single inbox to stay on top of each step of the customer journey
The business benefits of having a detailed agent/customer interaction timeline
Alternative communication options that don’t compromise customer experience if team members can’t pick up the phone
Ways to transcribe inbound calls to automatically surface frequently used key terms and phrases to reveal conversational patterns and improve call scripts