Erica Hawkins

Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.

Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.

The aim of any marketing campaign is to enable your business to make new sales, and/or increase its sales volumes. However, even as you roll out your marketing efforts, you might wonder whether your preferred marketing channels are offering a solid ROI.

Social media is a great place for marketing, but is it worth the time? Here are some tools to help your track your social media performance and ROI.

Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.

Customer satisfaction is crucial to the growth and success of your company.

Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.

Get Complete Conversion Data with our Google Universal Analytics Call Tracking Integration.

Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.

Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.

Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.

You're probably aware that there are many call tracking companies to choose from. Options are great, but it can make choosing the right company a challenge.

Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.

Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.

With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.

Get ready to travel into the past, future and optimize the present of your call tracking experience. See what calls are about without listening to voicemail

Your customer's first interaction is with the employee answering phones. Providing them with training for success will help provide better customer service.

No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.

It's crucial for your business to hire employees who possess the skill set to be successful as phone customer service agents. Here's what to keep in mind.

Get the most out of your multi-channel marketing campaigns and reach potential customers wherever they are. Contact our team for your 14 day free trial.

CallRail call tracking makes it easy to see your efforts in billboard marketing campaigns are in real time, allowing you to focus on marketing that works!

Knowing which pieces of your marketing collateral perform best at trade shows is important to driving the focus of your overall trade show marketing strategy.

Build your local presence with geographically targeted advertising. With CallRail, you'll know which local ads to invest in that get your phone to ring.

Testing and analyzing your direct mail marketing is a necessary step. Learn more about using call tracking to perform direct mail analysis here.

Now, you can visually find where calls start, skip to the most important parts of your conversations and speed up conversations to save time!