Sales

Building a lead management strategy

Attracting large numbers of qualified leads requires businesses to lay down a

Tips
by Meredith Stack

Report: How centralizing communications helped 5 businesses grow

Your lead response time influences your chances of closing a deal. Learn how CallRail customers are improving customer communications with Lead Center.

Ebook

How to cross-sell and upsell to customers

Get more out of your existing customers. Learn how to cross-sell and upsell to your customer base and how call tracking can help with these efforts.

Guide
by Rachel Ward

Tips
by Ryann Hogan, Demand Generation Marketing Manager, CallRail

Call quality score: what it is and why you should measure it

Growing businesses must meet their customers where they are. And today, 85% of customers prefer live chat. So we beefed up Lead Center and added chat as a new functionality. Click through to see what it's all about.

The value of real-time support and coaching

Your sales and customer service reps are the faces of your brand, so making sure they're delivering exceptional customer experiences at every touchpoint is key. Luckily CallRail makes it easy for your team to succeed with every interaction. Read how in the blog.

Guide
by Jason Tatum

What is sales coaching?

Sales training and coaching sound similar, but one takes your reps to the next level. Learn what sales coaching means and the top strategies used to help your SDRs grow.

How to sell to all generations

With four generations now working side by side, understanding how to reach them requires learning their likes, dislikes, and communication styles. Good thing we cover it all in this blog.

Guide
by Taniya Mollah

Your current phone system is holding you back. Here’s why.

If your current phone system can’t give you insights into your customer journey or provide you data to enhance the customer experience, then it’s time to replace it. Read why in the blog.

Guide
by Rachel Ward

Tips
by Ryann Hogan, Demand Generation Marketing Manager, CallRail

Law firm lead management tips for higher conversions

Legal is a highly competitive field, especially when it comes to digital marketing. Good thing we have a thing or two that can help you drive higher conversion rates in this blog. Check it out.

What is sales enablement?

Sales enablement is an essential process for business excellence. Learn how this it works, why it's important, and the steps required to set up an effective sales enablement process.

Guide to relationship selling

Learn more about relationship selling, tips and tricks for your sales team, and customer relationship management tools.

Benefits of customer development for sales teams

Learn about the most important elements of customer development models and the benefits they can bring your sales team.

Guide
by Jason Tatum

How to improve lead allocation

Lead generation and engagement with a selling strategy are keys to closing the deal, but improving your lead allocation will improve your ROI

Harnessing the Power of Customer Feedback: Create a Program that Delivers Results

Implementing a customer feedback process doesn’t have to be daunting. Learn what it takes to turn your customer feedback into a competitive advantage.

Tips
by Pia Adolphsen

How lead routing improves sales results

Automating the organization, management, and assignment of leads, often referred to as lead routing, can instantly improve your sales results. Read why.

What is call management?

Learn how call management improves employee performance and customer service, all while keeping costs down.

Definition
by Jason Rozenblat

The difference between cold, warm, and hot leads

Not all leads are the same. Learn the difference between cold, warm, and hot leads and how to approach each.

4 ways CallRail helps you better train your sales and customer service reps

Providing excellent customer experiences means that you have to provide better training for your sales and customer reps. Luckily, CallRail can help with that. Read the blog to find out how.

How small businesses are winning with a virtual phone system

In this webinar, learn the ins and outs of setting up Lead Center as your virtual phone system and how to extract the most value out of this powerful tool.

Webinar

4 benefits of using call tracking numbers to place outbound calls in Lead Center

Get more out of your call tracking numbers by using them to place outbound calls in Lead Center. Higher answer and conversion rate are some of the benefits. Read the blog for the rest.

Guide
by Rachel Ward

Product
by Jason Rozenblat

Manage leads like a pro with Lead Center

What the key to lead generation? Effective lead management processes. That and a tool like Lead Center to help you bring it to life. Read the blog to learn more.

Definition
by Meredith Stack

What is lead qualification?

Lead qualification is the process of determining if prospective customers will purchase from your business. Learn more about how the process works.

What is unified communications?

In today’s working world, people communicate with one another in many ways. Learn what unified communications means, how it works, and the benefits for businesses.

How to improve your sales workflow

If you’re a business owner looking for tips to improve your sales team’s workflows, read our latest blog post to learn more about identifying problems within your current sales process and tips for optimization.

Guide
by Ashby Addiss

Product
by Jessica Clarke

Meet the new Lead Center

All legacy Lead Center accounts will be migrated to the new Lead Center after February 14, 2021. Here's everything you need to know about it.

What you need to know about improving your lead response time

Improving your lead response time is one of the most important steps to closing sales. Read more about utilizing technology to improve your lead response time in our latest blog post.